IT support that eases the load – not asks questions.
FASTNET handles defined support levels – remotely and onsite – entirely under your brand.
Request Initial Consultation- White-Label
- SLA-Compliant
- Technically Proficient
- Scalable
Support must not be a bottleneck.
When tickets stall or the 2nd line is swamped, the whole operation suffers. FASTNET provides project-based support that works – without constant adjustment from your techs.
Partner-operated service desk
Your brand, our technicians. We run 1st-level support fully white-label – including ticket intake, routing, and basic remote assistance. Seamlessly integrated into your processes.
Project-specific 2nd-level support
When it gets complex, we step in. We deliver deep expertise for specific projects – e.g. migration support, network issues, or hardware diagnostics. Temporary but reliable.
Onsite support & field services
When remote isn’t enough, we’re onsite. Our technicians handle local tasks – whether rollout assistance, break & fix, or scheduled maintenance. On time, documented, fully aligned.
SLA & reporting
You promise service – we deliver. Defined response times, escalation tiers, and transparent status reports: Your client feels in-house support – you keep control.
In-house feel, outsourced service
Voices from the field: how SLAs, reporting, and proactive action make the difference.
17+ Clients served in Berlin-Brandenburg
What Customers Say
4 Reviews
Absolutely recommendable! I am completely satisfied with FASTNET – from the first consultation to implementation, everything was perfectly organized and professional. [...]
Louis Rydzek
Managing Director at Pommes-Freunde (Erfurt/Leipzig)
The guys from FASTNET were quick and clever with the solution to our problem. They respond quickly and reliably to our emails. Great and young team.
Peter Henrich
Project Manager at Uckert Technology
As an IT service provider focused on software development and process optimization, we rely on strong partners – and with FASTNET, we’ve found exactly that.
Dipl.-Inf. (FH) Kevin Ossenbrück
Founder & Managing Director at Team Bitfuture
FASTNET truly impressed us! The collaboration has always been and remains professional! Problems are solved efficiently and with a solution-oriented mindset. I look forward to more joint projects!
Ilias Baghouze
Founder & Managing Director at BHZ IT-Service
Support that lightens the load
Learn how scalable IT support brings real relief to tech teams in our blog.
